Stadium regulations AOK Stadium
§ Section 1 – Area of application / purpose
The stadium regulations serve to ensure the proper usage of, and safety and orderliness
in, the AOK Stadium and its connected outer facilities.
On the enclosed location map, which is an integral part of these stadium regulations,
the area of application is indicated by a continuous red line.
Visitors to the AOK Stadium acknowledge these stadium regulations as binding with
the purchase of an admission ticket, but affirm this at the latest by entering the AOK
Stadium. These stadium regulations apply to all events that take place in the AOK
§ Section 2 – Dedicated use
The primary function of the AOK Stadium is to hold football matches. Other sports and
non-sports events can also take place here.
The general public has no claim or entitlement to use of the AOK Stadium or any of its
In case of third-party use of the AOK Stadium, the pertinent contracts are to be
concluded in compliance with German civil law.
§ Section 3 – Control over access to premises
Representatives and agents of VfL Wolfsburg-Fußball GmbH have the legal right of
control over access to the premises, as do the police and the security forces (SOD) in
service during events. They are entitled to issue binding instructions to visitors in
accordance with these stadium regulations.
§ Section 4 – Stay of visit
Only persons bearing a valid admission ticket or other proof of admission entitlement,
or who can prove their admission entitlement for the respective event with some other
form of authorisation identification, may enter the AOK Stadium and its connected
outer facilities and are authorised for a stay of visit.
Children under the age of 14 are only permitted to enter the AOK Stadium accompanied
by a responsible adult.
Each spectator must occupy the seat in the stadium that is indicated on their ticket or
for which their ticket is valid. However, they may be required, if so ordered by the
organiser, the SOD or the police, to move to another seat if this is necessary for an
important reason (e.g. safety considerations), in which case they shall not be entitled
to compensation. This particularly applies to spectators of visiting clubs who have a
valid ticket but are not assigned places in the home fan section of the AOK Stadium designated for the match day. Since the organiser is obliged to separate home and visiting fans for safety reasons and if the event is sold out, the SOD is instructed to refuse admission to the stadium to visiting fans who have purchased tickets for the home fan section.
Upon leaving the AOK Stadium, the ticket loses its validity; this also applies to season
tickets with regard to admission on that specific match day.
In justified exceptional cases, visitors can be required, upon request by the SOD or
police, to verify their identify by providing an official identity document.
The latest edition of the rules and regulations stated by VfL Wolfsburg-Fußball GmbH
applies to visits to the AOK Stadium on event-free days.
Within the jurisdiction of the stadium regulations, attendance in the stadium is
prohibited to persons who are clearly heavily intoxicated, carrying dangerous or
prohibited items pursuant to Section 7 of the stadium regulations or who intend to
To ensure and optimise safety in the stadium for all visitors, and to assist the SOD and
police with their work, the AOK Stadium and some sections of the surrounding area
(max. 500 metres) are monitored by video cameras, including on event-free days, in
accordance with Art. 6(1)(1)(f) General Data Protection Regulation (GDPR) in
conjunction with Section 4 German Data Protection Act (BDSG). The video recordings
are stored securely by the competent authorities and are treated confidentially, but
may be used as evidence if a criminal offence (whether a misdemeanour or a more
serious offence) is committed or suspected. Unless they reveal activity requiring further
investigation, the video recordings are erased automatically in accordance with the
data protection legislation in effect in the Federal Republic of Germany. Section 4
Subsection 10 of these stadium regulations stipulates that video and audio recordings
may on request also be sent to courts and public authorities for law enforcement
purposes in accordance with Art. 6(1)(1)(c) or (f) GDPR.
During the event, images (e.g. photographs, live streams, broadcasts and/or other
audiovisual recordings) are made by VfL Wolfsburg and accredited third parties (e.g.
journalists and freelance photographers) in order to document the event (e.g. press
commentary, reporting, club history), for commercial use (e.g. image films for social
media channels, flyers, posters, catalogues of fan merchandise and for use in the VfL
Wolfsburg sustainability report) and on the basis of our overriding interest (Art. 6(1)(f)
GDPR). These purposes are in our legitimate interest. You are referred to your right to
object defined in Art. 21 GDPR.
Visiting the AOK Stadium for purposes of media reporting on the event (television,
radio, internet, print, photo) is permissible only with the prior consent of VfL
Wolfsburg-Fußball GmbH and in the areas specially designated for media
representatives. Ticket holders are therefore prohibited from making audio,
photographic or video recordings, or communicating descriptions or results of the
match, without the prior consent of VfL Wolfsburg-Fußball GmbH, unless this is done
solely for personal, non-commercial purposes. Under no circumstances may audio,
photographic or video recordings be publicly disseminated, nor may support be
provided to other persons engaged in such activities, without the prior consent of VfL
Wolfsburg-Fußball GmbH. This includes dissemination via the internet or by mobile
phone. The media guidelines of the Deutsche Fußball-Liga GmbH (German Football Association; DFL) and the respective regulations of other pertinent football associations (e.g. DFB, UEFA, FIFA) also apply to the activities of media representatives within the scope of a football event.
§ Section 5 – Entry checks / checks by the SOD
Upon entering the AOK Stadium facilities and at control points within the arena, each
visitor is obliged to voluntarily show his or her ticket or other authorisation pass to the
SOD, and to hand it over for closer scrutiny upon request. This obligation also applies
to requests by the police.
For discounted tickets (e.g. in the case of pensioners, students), proof of the discount
justification (e.g. pensioner or student ID card) must be presented unprompted to the
SOD at access control points to the AOK Stadium. If proof of entitlement to the discount
cannot be presented, the difference between the reduced and the regular admission
price must be paid. Otherwise, the SOD is authorised to deny access to the ticket
The SOD is entitled to search persons and the items they are carrying – this includes
the use of technical equipment – to ascertain whether they pose a security risk due to
alcohol or drug consumption, or because they are carrying weapons, pyrotechnical or
other dangerous items.
Persons who are unable to provide proof of authorised entry or pose a safety risk as
per Section 5 Subsection 3 shall be denied admission and prevented from entering the
AOK Stadium, or expelled from the area of jurisdiction of the stadium regulations.
The same applies to persons against whom a nationwide stadium entry ban, or a
stadium-specific entry ban, is in effect, and for visitors who refuse to allow a security
check pursuant to Section 5 Subsection 3.
The SOD is entitled to verify the identity of visitors by checking their governmentissued
identity documents (e.g. identity card, passport, etc.). Those who refuse to
consent to search or identity verification at a visitor security control check can be
refused entry to the AOK Stadium.
- Rejected visitors are not entitled to a refund of the admission fee.
VfL Wolfsburg-Fußball GmbH stands for an open-minded, tolerant football culture and
condemns xenophobic, racist, homophobic, biphobic, transphobic, sexist, violent,
antisemitic, left-wing and right-wing extremist behaviour, as well as other
discriminatory radical views and political ideologies. Consequently, persons whose
outward appearance gives the impression that they embrace such behaviours, views
or political associations can be excluded from attending all events. The outward
appearance includes in particular group-typical clothing with themed graphic
characters on which various number or letter combinations signify the views of the
wearer, or certain clothing brands that serve to identify such an attitude (e.g. Thor
Steinar or Consdaple). Furthermore, people who exhibit such behaviour, attitudes or
political ideology by means of flags, patches, propaganda material, calls or statements
can be excluded from all events.
§ Section 6 – Behaviour in the area of jurisdiction of the stadium regulations
Within the area of jurisdiction, each visitor must behave in such a way that no other
person is harmed, endangered, or hindered or harassed to a greater extent than is
unavoidable under the circumstances.
All visitors must unreservedly obey the instructions of the event organiser, the SOD,
the police, fire brigade, rescue services and the stadium spokesperson.
For safety reasons and to avert risk, visitors are obliged to obey instructions issued by
authorities mentioned in Section 6 Subsection 2 to take seats other than those printed
on their tickets (including in other areas) or to leave the stadium and the adjacent
All entrances and exits, as well as escape and rescue routes, are to be kept free for their
intended purpose without restriction.
Notwithstanding these stadium regulations, authorities mentioned in Section 6
Subsection 2 may issue further instructions as necessary in specific cases to avert or
remove danger to life, limb or property. Orders issued pursuant to this purpose must
§ Section 7 – Prohibitions
Home fans are not permitted to be in any visiting fan area. The SOD has been instructed
and is authorised to remove from visiting fan areas spectators who are recognisably
fans of the home team or who indicate this through their behaviour, even if they have
a valid ticket for this area, and to assign them to another place in the stadium. If the
AOK Stadium is sold out, the spectators concerned will be expelled from or refused
admission to the stadium.
Visiting fans are not permitted to be in the designated home fan areas. The SOD has
been instructed and is authorised to remove from home fan areas spectators who are
recognisably fans of the visiting team or who indicate this through their behaviour,
even if they have a valid ticket for this area, and to assign them to another place in the
stadium. If the AOK Stadium is sold out, the spectators concerned will be expelled from
or refused admission to the stadium.
Provoking other spectators to express hatred or violence toward referees, players or
other persons is forbidden.
It is strictly forbidden for visitors to carry, keep available or leave the following items
in the AOK Stadium:
Racist, xenophobic, homophobic, transphobic, biphobic, sexist or extreme rightwing
Advertising or commercial items, as well as political or religious items of all
kinds, such as banners, signs, flyers or the like, without the express prior
permission of the organiser;
Weapons or dangerous objects of all kinds that could possibly cause or lead to
- Objects that could be used as weapons or projectiles;
- Laser pointers;
Aerosol spray cans (e.g. deodorant spray, hairspray, pepper spray); solid, liquid
or gaseous substances or objects that are corrosive, easily flammable, leave
stains or are injurious to health (exception: urgently required medicines);
Bottles, cups, beer mugs, cans or other containers made of fragile, splintering
or particularly hard material;
Food and drink of any kind, especially alcoholic drinks. The only drinks that can
be taken into the stadium are up to 0.5 litres of non-alcoholic drinks in soft
packaging (e.g. “Tetra Pak”) for children up to 10 years of age;
- Bulky items such as ladders, stools, chairs, boxes, suitcases;
Torches, fireworks, flares, Bengal fire, distress flares and other pyrotechnic
Flag or banner poles that are longer than 1.50 metres or whose diameter is
larger than 3 cm;
- Alcoholic beverages of any kind;
- Any kind of drug;
Noise-making instruments and launchers which are mechanically or
pneumatically driven (VfL Wolfsburg-Fußball GmbH reserves the right to make
All moving image cameras (e.g. video cameras), all photographic cameras with
interchangeable lenses (e.g. single-lens reflex (SLR) or system cameras), as well
as medium or large-format cameras;
- Large umbrellas with a spike.
In order to ensure safety and keep escape and rescue routes clear, the conveying of
medically necessary walking aids is only allowed in areas with seats and/or specially
designated areas. The SOD is entitled to assign an appropriate location to a visitor using
a walking aid, in accordance with Section 6 Subsection 3.
- In addition, visitors are prohibited from the following:
Communicating racist, xenophobic, homophobic, transphobic, biphobic, sexist
or radical right-wing statements, and committing extreme acts of any kind;
Accessing or climbing over buildings, facilities and fixtures – in particular
facades, fences, walls, playing field enclosures, barriers, lighting structures,
camera stands, trees, planted areas, roofs and towers of any kind – which are
not intended for general use;
Entering areas where visitors are not permitted (e.g. the playing field, the inner
area, function-specific rooms) without the consent of the event organiser or the
Throwing objects or liquids of any type, in particular onto the playing field or
Making fires, or bringing in, igniting or launching other pyrotechnic items, such
as fireworks, signal ammunition, magnesium torches, smoke bombs, Bengal
Enabling the preparation and execution of forbidden acts described in Section
7 Subsection 6e (e.g. by concealing them with two-pole banners or flags);
- Disguising themselves;
- Painting, marking or gluing equipment, facilities, buildings, or pathways;
Entering the grounds of the AOK Stadium with vehicles, selling tickets and
goods, selling or distributing printed material, brochures, etc. or collecting
money, items or signatures without the permission of VfL Wolfsburg-Fußball
Urinating or defecating outside the designated toilets, or soiling the grounds of
the AOK Stadium in any other manner, particularly by throwing away items;
- Bringing along pets.
Building, setting up, installing or storing objects, in particular setting up tents and
caravans, as well as staying overnight within the area of jurisdiction of these stadium
regulations, are not permitted at any time. Exceptions to these provisions are the
prerogative of VfL Wolfsburg-Fußball GmbH.
§ Section 8 – Prohibition of alcohol / beverage dispensing
The sale and serving of alcoholic beverages within the jurisdiction of these stadium
regulations is strictly prohibited. Exceptions are governed by VfL Wolfsburg-Fußball
GmbH, in consultation with the responsible safety and security authorities.
§ Section 9 – Use of car park
Users of all designated car parking areas are obliged to comply with the following
Any soiling by oil, petrol, battery acid or other substances is to be avoided and reported
to VfL Wolfsburg-Fußball GmbH if it does occur. The person responsible bears the costs
of any necessary removal.
- Users of car parking areas must take the greatest care at all times.
- Only registered, roadworthy and notified vehicles may be parked.
The organiser accepts no liability for damage caused by other visitors or third parties.
This applies particularly to damage to vehicles, theft of valuables from the car (e.g. car
radio, telephone, personal valuables, computer, photographic equipment, sports
equipment etc.) or articles attached on or to the car, to the extent that the organiser is
not culpable within the meaning of Section 10 of these stadium regulations, which also
§ Section 10 – Liability
- Visitors enter and use the AOK Stadium at their own risk.
Accidents or damage must be reported immediately to VfL Wolfsburg-Fußball GmbH.
VfL Wolfsburg-Fußball GmbH, its legal representatives and/or vicarious agents shall
only be liable for damages, regardless of the legal basis, in the event of intent or gross
negligence or – in this case limited to the damage foreseeable at the time of entering
into the contract and typical for this type of contract – in the event of a breach of
material contractual obligations.
VfL Wolfsburg-Fußball GmbH is not liable for personal injury or property damage
caused by third parties.
VfL Wolfsburg-Fußball GmbH is not liable for the loss of property unless this is due to
the culpable behaviour of its staff.
Fans and visitors are liable as defined by law. Parents are liable for their children.
§ Section 11 – Violations
Whoever violates the provisions of this usage regulation can, without prejudice to the
other rights of VfL Wolfsburg-Fußball GmbH, be expelled from the AOK Stadium
without compensation and without a refund of the admission fee. This applies also to
persons who are intoxicated or under the influence of other mind-altering substances
that impair functional ability.
A stadium ban can be imposed against persons who, through their behaviour inside or
outside the AOK Stadium in connection with a football match, hinder or endanger the
safety and orderly conduct of the event. This entry ban may be limited to the grounds
and events of VfL Wolfsburg-Fußball GmbH or, in accordance with the guidelines
issued by the DFB, be expanded to be effective nationwide.
Stadium bans can also be issued by the police or SOD against groups of persons if
violations cannot be specifically attributed to individuals, but behaviour can be
attributed to members of the group as a whole.
If there is suspicion that persons have committed a criminal offence or a
misdemeanour, charges can be filed.
If the organiser is enjoined to redress claims for damages and/or pay fines stemming
from a third party due to prohibited and/or disorderly conduct, the organiser shall seek
recourse by asserting these claims against the perpetrator. The same applies to
property damage for which the perpetrator is liable. If multiple parties are responsible,
these are jointly liable within the meaning of Section 421 German Civil Code (BGB).
Prohibited items that are carried or conveyed will be confiscated and, insofar as they
are not required for a criminal investigation, shall be returned upon request following
cessation of the premise for their confiscation or, beyond a period of four weeks after
the event, destroyed at the expense of the visitor. VfL Wolfsburg-Fußball GmbH and/or
the organiser will not be held liable for any loss or damage of confiscated items.
Exempted from return are items that have been confiscated in accordance with Section
7 Subsection 4 (a), (c), (j) and (l).
The rights of VfL Wolfsburg-Fußball GmbH as the owner of property rights remain
Wolfsburg, August 2019
VfL Wolfsburg-Fußball GmbH
Dr. Tim Schumacher
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