Cancellation policy
Merchandise
Right of cancellation
You have the right to cancel this contract within 14 days without giving a reason. The cancellation deadline is 14 days from the day on which you, or a named third party other than the carrier, received the goods.To exercise your right of cancellation, you must inform us at:
VfL Wolfsburg-Fußball GmbH
Merchandising
In den Allerwiesen 1a
38446 Wolfsburg
Germany
Email: service@vfl-wolfsburg.de
Telephone: (+49) 5361 / 89 03 903
Fax: (+49) 53 61 / 89 03 900
Web: www.vfl-wolfsburg.de
You can send your notice of cancellation at any time during the cancellation period.
What happens after the cancellation?
When you cancel the contract, we will refund all payments that we have received from you, including delivery costs (apart from any additional costs that arise if you choose a different delivery method than the convenient standard delivery we offer), promptly and no later than 14 days from the day on which we received notice of your cancellation. We will use the same payment method for the refund as you used in the original transaction, unless otherwise agreed with you; in no case will you be charged for the refund. We may withhold the payment until we have received the goods or until you provide proof that the goods have been returned, whichever is earliest.You have 14 days from the day on which you inform us of the cancellation of this contract to return or hand over the goods to:
VfL Wolfsburg-Fußball GmbH
Merchandising
In den Allerwiesen 1a
38446 Wolfsburg
Germany
We bear the cost of returning the goods.
You only have to pay for any loss in value of the goods if this loss of value has been caused by your handling that is not necessary for examining the condition, characteristics or functionality of the goods.
Exclusions to the cancellation policy:
- for contracts relating to the delivery of sealed goods which, for reasons of health or hygiene, are not suitable for return, if the seal has been removed after delivery;- for contracts relating to the delivery of goods that are not prefabricated and which require an individual selection by the consumer or which are clearly tailored to the consumer’s personal requirements (e.g. shirts with personal printing);
- for sound or video recordings or software that has been delivered in a sealed package, provided the seal has been removed after delivery.
Information according to Section 312 i of the German Civil Code, Article 246 c EGBGB:
You can download the terms and conditions and the cancellation policy as PDF documents in the Wolves Shop. All information entered will be displayed for you again after you click on the order button and can be corrected by you before placing the order. The contractual language is German.
Click here for the online returns form.
You can download the latest version of Adobe Reader here.