Shipping and payment
Delivery and postage costs for fan merchandise
The prices in our shop are – insofar as you are a consumer as defined by article 13 of the German Civil Code (BGB) – gross and are inclusive of statutory VAT, with the following postage and packing costs to be added:
- for deliveries within the Federal Republic of Germany: €4.95;
- for deliveries to other EU member states and Switzerland: €20.00 and
- for deliveries to non-EU-member states: €35.00.
Free shipping within Germany on orders over €80 (tickets excluded).
Minimum orders
The minimum order amount for deliveries within Germany is €2.95.
Delivery times
Provided that all items are available, delivery times are between three and eight working days. For inquiries, please send an e-mail to: service@vfl-wolfsburg.de
Payment methods – Germany
- By credit card: please provide the card number and validity date (VISA and Mastercard)
- By PayPal
- By debit: please provide the bank details (IBAN) after the first order is placed
Payment methods – abroad
- By credit card: please provide the card number and validity date
- By PayPal
Delivery and postage costs for tickets
The prices in our shop are – insofar as you are a consumer as defined by article 13 of the German Civil Code (BGB) – gross and are inclusive of statutory VAT, with the following handling and delivery costs to be added:
- Posting of tickets: € 3.00
- Collection of tickets: € 3.00
- Print@Home tickets: € 0.00
Delivery times
Tickets are sent by post. Tickets for away matches are sent by recorded delivery. Tickets are sent as soon as the order has been placed. If they are ordered three working days or fewer before a match, the tickets will be left at the collection window (window 10) at the north of the Volkswagen Arena (except for away fans, who must pick tickets up at the away ticket window) or must be purchased as print@home tickets and printed by the purchaser (please therefore take note of the collection method when completing your order and in the confirmation e-mail).
Payment methods – Germany
- By credit card: please provide the card number and validity date (VISA and Mastercard)
- By PayPal
- By debit: please provide the bank details (IBAN) after the first order is placed
Payment methods – abroad
- By credit card: please provide the card number and validity date
- By PayPal
Payment methods – telephone orders
- By credit card: please provide the card number and validity date (VISA and Mastercard)
- By debit: please provide the bank details (IBAN)
Payment methods – season tickets
Tickets must be purchased either for individual matches or for an entire season. Payment must be made by SEPA debit, which can also be divided up into two, three or six payments.