Stadium regulation Volkswagen Arena

Stadium regulations

Section 1 – Area of application / purpose

1. The stadium regulations serve to ensure the proper usage of, and safety and orderliness in, the Volkswagen Arena and its connected outer facilities, including the safety ring.

2. On the enclosed location map, which is an integral part of these stadium regulations, the area of application is indicated by a continuous red line.

3. Visitors to the Volkswagen Arena acknowledge these stadium regulations as binding with the purchase of an admission ticket, and affirm this at the latest by entering the Volkswagen Arena. These stadium regulations apply to all events that take place in the Volkswagen Arena.


Section 2 – Dedicated use

1. The primary function of the Volkswagen Arena is to hold football matches. Other sports and non-sports events can also take place here.

2. The general public has no claim or entitlement to use of the Volkswagen Arena or any of its individual facilities.

3. In case of third-party use of the Volkswagen Arena, the pertinent contracts are to be concluded in compliance with German civil law.


Section 3 – Control over access to premises

1. Representatives and agents of VfL Wolfsburg-Fußball GmbH have the legal right of control over access to the premises, as do the police and the security forces (SOD) in service during events. They are entitled to issue binding instructions to visitors in accordance with these stadium regulations.


Section 4 – Stay of visit

1. Only persons bearing a valid admission ticket or other proof of admission entitlement, or who can prove their admission entitlement for the respective event with some other form of authorisation identification, may enter the Volkswagen Arena and its connected outer facilities and are authorised for a stay of visit.

2. When visiting a football match, a maximum of two adults in conjunction with at least one child are allowed to enter and stay in the area of the “Wölfikurve”. An exception to this rule applies to pensioners and elderly people in this area. They may also stay in this area when not accompanied by children.

3. Children unaccompanied by an adult must be at least 14 years old to enter the arena.

4. Spectators must be seated at the locations specified on the admission ticket for the respective event, or another particular seat as instructed by the SOD or police for safety reasons. This applies especially to supporters of visiting clubs who, even though they bear a valid ticket, will not be admitted to the north area and the Wölfikurve – including blocks A and F (VfL fan section, excepting the Business area). At sold-out events, the SOD is directed to forbid access to these areas of the stadium to guest team fans with tickets.

5. Upon leaving the Volkswagen Arena, the ticket loses its validity; this also applies to the holders of season tickets with regard to access authorisation on that specific match day.

6. In justified exceptional cases, visitors can be required, upon request by the SOD or police, to verify their identify by providing an official identity document.

7. The rules and regulations stated by VfL Wolfsburg-Fußball GmbH apply for the purpose a stay of visit in the Volkswagen Arena on event-free days.

8. Within the jurisdiction of the stadium regulations, attendance in the stadium is prohibited to persons who, at the discretion of the SOD, are strongly intoxicated, carrying dangerous or prohibited items pursuant to Section 7 of the stadium regulations, or who intend to compromise safety.

9. For the safety of visitors, the stadium and its premises are under video surveillance within a maximum radius of 500 m.

10. During an event, images (e.g. photographs, live transmissions,
broadcasts, and/or other visual and/or audio recordings) are made by VfL Wolfsburg and accredited third parties (e.g. journalists and freelance photographers) in order to document the event (e.g. press commentary, reporting, club history), for commercial use (e.g. image films for social media channels, flyers, posters, fan merchandise catalogues and for use in the VfL Wolfsburg sustainability report), and on the basis of a balance of interests (Art. 6(1)(f) GDPR). These purposes are in our legitimate interest. You are referred to your right to object defined in Art. 21 GDPR.

11. Visiting the Volkswagen Arena for purposes of media reporting on the event (television, radio, internet, print, photo) is permissible only with the prior consent of VfL Wolfsburg-Fußball GmbH and in the areas specially designated for media representatives. Ticket holders are therefore prohibited from making audio, photographic or video recordings, or communicating descriptions or results of the match, without the prior consent of VfL Wolfsburg-Fußball GmbH, unless this is done solely for personal, non-commercial purposes. Under no circumstances may audio, photographic or video recordings be publicly disseminated, nor may support be provided to other persons engaged in such activities, without the prior consent of VfL Wolfsburg-Fußball GmbH. This includes dissemination via the internet or by mobile phone. The media guidelines of the Deutsche Fußball-Liga GmbH (German Football Association; DFL) and the respective regulations of other pertinent football associations (e.g. DFB, UEFA, FIFA) also apply to the activities of media representatives within the scope of a football event.


Section 5 – Entry checks/checks by the SOD

1. Upon entering the Volkswagen Arena facilities and at control points within the arena, each visitor is obliged to voluntarily show his or her ticket or other authorisation pass to the SOD, and to hand it over for closer scrutiny upon request. This obligation also applies to requests by the police.

2. For discounted tickets (e.g. in the case of pensioners, students), proof of the discount justification (e.g. pensioner or student ID card) must be presented at the request of the SOD at access control points to the Volkswagen Arena. If proof of entitlement to the discount cannot be presented, the difference between the reduced and the regular admission price must be paid. Otherwise, the SOD is authorised to deny access to the ticket holder.

3. The SOD is entitled to search persons and the items they are carrying – this includes the use of technical equipment – to ascertain whether they pose a security risk due to alcohol or drug consumption, or because they are carrying weapons, pyrotechnical or other dangerous items.

4. Persons who are unable to provide proof of authorised entry or pose a security risk as per Subsection 3 shall be denied admission and prevented from entering the Volkswagen Arena, or expelled from the area of jurisdiction of the stadium regulations.

5. The same applies to persons against whom a nationwide stadium entry ban, or a stadium-specific entry ban, is in effect, as well as for visitors who refuse to allow a security check pursuant to Subsection 3.

6. The SOD is entitled to verify the identity of visitors by checking their government-issued identity documents (e.g. identity card, passport, etc.). Those who refuse to consent to search or identity verification at a visitor security control check can be refused entry to the Volkswagen Arena.

7. Rejected visitors are not entitled to a refund of the admission fee.

8. VfL Wolfsburg-Fußball GmbH stands for an open-minded, tolerant football culture and condemns xenophobic, racist, homophobic, violent, anti-Semitic, left-wing and right-wing extremist behaviour, as well as other radical views and political ideologies. Consequently, persons whose outward appearance gives the impression that they embrace such behaviours, views, or political associations can be excluded from attending all events. The outward appearance includes in particular group-typical clothing with themed graphic characters on which various number or letter combinations signify the views of the wearer, or certain clothing brands that serve to identify such an attitude (e.g. Thor Steinar, Consdaple, Yakuza). Furthermore, people who exhibit such behaviour, attitudes or political ideology by means of flags, patches, propaganda material, calls or statements can be excluded from all events.


Section 6 – Behaviour in the area of jurisdiction of the stadium regulations

1. Within the area of jurisdiction, each visitor must behave in such a way that no other person is harmed, endangered, or hindered or harassed to a greater extent than is unavoidable under the circumstances.

2. All visitors must obey the instructions of the event organiser, the SOD, the police, fire brigade, rescue services, and the stadium spokesperson.

3. For security reasons and to prevent endangerment, visitors are obliged to obey instructions issued by authorities mentioned in Subsection 2 to take seats other than those printed on their tickets (including in other areas), or to leave the stadium and the adjacent outdoor facilities.

4. All entrances and exits, as well as escape and rescue routes, are to be kept free for their intended purpose without restriction.
Notwithstanding these stadium regulations, in accordance with Subsection 2, authorised persons may issue any additionally necessary
directives for a particular situation, in order to prevent or eliminate endangerment to life, health, or property. Orders issued pursuant to this purpose must be obeyed.


Section 7 – Prohibitions

1. The following are designated VfL fan viewing areas in the Volkswagen Arena: in the stadium’s northern curve (“Nordkurve”), blocks F, 01-13 in the lower tier, 02-16 and 62-64 in the upper tier. In the stadium’s southern curve (“Südkurve”), blocks 37-43 in the lower tier and 38-44 in the upper tier. It is forbidden for any fan of a guest team to stay or loiter in these areas. The SOD has been instructed and is authorised to expel spectators who are recognizably fans of a guest team or who indicate this through their behaviour, even if they have a valid ticket for this area. If the Volkswagen Arena is sold out, the spectators in question will be expelled from the stadium, or access to the stadium will be denied. The wearing or display of fan items or gear of the guest club is prohibited in the VfL fan viewing area.

2. The southwest area of the Volkswagen Arena (lower tier blocks 29, 33 and 35) is designated specifically as the fan viewing area for the guest club. A variable expansion of the guest fan viewing area in the upper tier (blocks 30 – 36) is possible, depending on the needs of the guest club. It is forbidden for any fan of the host team to stay or loiter in these areas. The SOD has been instructed and is authorised to expel spectators who are recognizably fans of a guest team or who indicate this through their behaviour, even if they have a valid ticket for this area. If the Volkswagen Arena is sold out, the spectators in question will be expelled from the stadium, or access to the stadium will be denied. The wearing or display of fan items or gear of the guest club is prohibited in the VfL fan viewing area.

3. Provocation of other spectators through hatred or violence toward referees, players, or other persons is forbidden.

4. It is strictly forbidden for visitors to carry, keep available, or leave the following items in the Volkswagen Arena:
a. Racist, xenophobic, or radical right-wing propaganda material
b. Advertising or commercial items, as well as political or religious items of all kinds, such as banners, signs, flyers or the like, without the express prior permission of the organiser
c. Weapons or dangerous objects of all kinds which could possibly cause or lead to injury
d. Objects which could be used as weapons or projectiles
e. Laser pointers
f. Aerosol spray cans; solid, liquid or gaseous substances or objects which are corrosive, easily flammable, leave stains, or are injurious to health
g. Bottles, cups, beer mugs, cans and other containers made of fragile, splintering or particularly hard material. Only permitted are up to 0.5 litres of non-alcoholic drinks in soft packaging (e.g. “Tetra Pak”) for children up to 10 years of age
h. Bulky items such as ladders, stools, chairs, boxes, suitcases
i. Torches, fireworks, flares, Bengal fire, distress flares and other pyrotechnic items; sparklers
j. Flag or banner poles that are longer than 1.5 metres or whose diameter is larger than 3 cm
k. Alcoholic beverages
l. Any kind of drug
m. Noise-making instruments and launchers which are mechanically or pneumatically driven (VfL Wolfsburg-Fußball GmbH reserves the right to make exceptions)
n. All moving image cameras (e.g. video cameras), all photographic cameras with interchangeable lenses (e.g. single-lens reflex (SLR) or system cameras), as well as medium or large-format cameras.

5. In order to ensure safety and keep escape and rescue routes clear, the conveying of medically necessary walking aids is only allowed in areas with seats and/or specially designated areas. The SOD is entitled to assign an appropriate location to a visitor using a walking aid, in accordance with Section 6 Subsection 3.

6. In addition, visitors are prohibited from the following:
a. Communicating racist, xenophobic, or radical right-wing statements, and committing extreme acts of any kind
b. Accessing or climbing over buildings, facilities, and fixtures – in particular facades, fences, walls, playing field enclosures, barriers, lighting structures, camera stands, trees, planted areas, roofs and towers of any kind – which are not intended for general use
c. Entering areas where visitors are not permitted (e.g. the playing field, the inner area, function-specific rooms) without the consent of the event organiser or the police
d. Throwing objects or liquids of any type, in particular onto the playing field or visitor areas
e. Making fires, or bringing in, igniting or launching other pyrotechnic items, such as fireworks, signal ammunition, magnesium torches, smoke bombs, Bengal fire, etc.
f. Preparing and perpetrating or assisting with prohibited acts (e.g. by concealing them with two-pole banners or flags) described under Subsection 5 e
g. Disguising themselves
h. Painting, marking or gluing equipment, facilities, buildings, or pathways
i. Entering the grounds of the Volkswagen Arena with vehicles, selling tickets and goods, selling or distributing printed material, brochures, etc. or collecting money, items or signatures without the permission of VfL Wolfsburg-Fußball GmbH
j. Urinating or defecating outside the designated toilets, or soiling the grounds of the Volkswagen Arena in any other manner, particularly by throwing away items
k. Bringing along pets

7. Building, setting up, installing or storing objects, in particular setting up tents and caravans, as well as staying overnight within the area of jurisdiction, are not permitted at any time. Exceptions to these provisions are the prerogative of VfL Wolfsburg-Fußball GmbH.


Section 8 – Prohibition of alcohol / beverage dispensing

The sale and serving of alcoholic beverages within the area of jurisdiction of these stadium regulations is strictly prohibited. Exceptions are governed by VfL Wolfsburg-Fußball GmbH, in consultation with the responsible safety and security authorities.


Section 9 – Stadium WiFi

WiFi access is provided (through “hotspots”) free of charge in the arena. This is a voluntary service offered by VfL Wolfsburg-Fußball GmbH that can be restricted or discontinued at any time. Visitors therefore have no right to demand access to the hotspot, to be able to use certain services over the hotspot, or to enjoy unlimited, disturbance-free and uninterrupted access to the internet. A prerequisite for use of the hotspot is personal registration and approval of the terms and conditions of use and of the privacy policy, which can be viewed during the hotspot login process.


Section 10 – Liability

1. Visitors enter and use the Volkswagen Arena at their own risk.

2. Accidents or damage must be reported immediately to VfL Wolfsburg-Fußball GmbH.

3. VfL Wolfsburg-Fußball GmbH is not liable for personal injury or property damage caused by third parties.


Section 11 – Violations

1. Whoever violates the provisions of this usage regulation can, without prejudice to the other rights of the VfL Wolfsburg-Fußball GmbH, be expelled from the Volkswagen Arena without compensation and without a refund of the admission fee. This applies also to persons who are intoxicated or under the influence of other mind-altering substances that impair functional ability.

2. A stadium ban can be imposed against persons who, through their behaviour inside or outside of the Volkswagen Arena in conjunction with a football match, hinder or endanger the safety and orderly conduct of the event. This entry ban may can be limited to the arena itself or, in accordance with the guidelines issued by the DFB, be expanded to be effective nationwide.
Stadium bans can also be issued by the police or SOD against groups of persons if violations cannot be specifically attributed to individuals, but behaviour can be attributed to members of the group as a whole.

3. If there is suspicion that persons have committed a criminal offence or a misdemeanour, charges can be filed.
If the organiser is enjoined to redress claims for damages and/or pay fines stemming from a third party due to prohibited and/or disorderly conduct, the organiser shall seek recourse by asserting these claims against the perpetrator. The same applies to property damage for which the perpetrator is liable.

4. Prohibited items which are carried or conveyed will be confiscated and, insofar as they are not required for a criminal investigation, shall be returned upon request following cessation of the premise for their confiscation or, after of a period of four weeks after the event, destroyed at the expense of the visitor. VfL Wolfsburg-Fußball GmbH and/or the organiser will not be held liable for any loss or damage of confiscated items. Excepted from return are items that have been confiscated in accordance with Section 7 Subsection (3) (a, c, i and l).

5. The rights of VfL Wolfsburg-Fußball GmbH as the owner of property rights remain unaffected.



Wolfsburg, December 2018

VfL Wolfsburg-Fußball GmbH
Management Board

Signed                         signed                       signed               

Michael Meeske           Marcel Schäfer          Dr. Tim Schumacher


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