General Terms and Conditions for Fan Merchandise of VfL Wolfsburg-Fußball GmbH (GTC)

1. Scope of Application of the GTC

These General Terms and Conditions apply to the legal relationship (‘purchase contract’) established by the purchase of fan merchandise from VfL Wolfsburg-Fußball GmbH... ('Customer').

2. Conclusion of Contract, Auction, Minimum Order Value, Transfer of Risk

2.1 Online Orders and Guest Orders

a) Details about registration, password usage, binding offer, order confirmation, and contract formation...

b) Guest ordering process and limitations.

2.2 Other Orders

Contracts via phone, email, or in-store upon delivery.

2.3 Auctions

Details about auction items, bidding process, contract formation, withdrawal, and abusive behavior policy.

2.4 Minimum Order Value

€2.95

3. Prices, Shipping, and Payment Methods

3.1 Prices and Shipping Costs

• Germany: €4.95
• EU: €20.00
• Non-EU: €35.00
• Free shipping in Germany from €80.00

3.2 Method of Payment

Cash, EC-card, SEPA, Credit Card, PayPal. Club may restrict payment method availability.

3.2.1 SEPA Direct Debit Mandate

Conditions for SEPA usage and customer obligations.

3.2.2 Credit Card

Authorization and data security information.

3.2.3 PayPal

Supported cards, terms of use, and customer account requirement.

3.3 Retention of Title

Ownership remains with Club until full payment.

3.4 Cancellation

Conditions for cancellation due to non-payment.

3.5 Default

Fees and damage claims for payment delays.

3.6 Offsetting

Conditions for customer’s right to offset payments.

3.7 Shipping

Delivery terms, provider selection, data usage, delivery timeframes.

3.8 Partial Delivery

Policy and cost rules.

3.9 Passing of Risk

Different rules for consumers and entrepreneurs.

3.10 Undeliverability

Refund and damages in case of failed deliveries.

4. Information in Accordance with Legal Requirements

Battery law, packaging, electrical goods responsibilities. Explanation of symbols (Cd, Hg, Pb).

5. Warranty

Legal warranty rights and voluntary warranties.

6. Trademark Rights

Usage limitations on protected content.

7. Withdrawal, Exchange, Right of Withdrawal

7.1 Withdrawal

Policy for returns in physical stores.

7.2 Right of Withdrawal

Applicable to distance selling contracts, with reference to withdrawal policy.

7.3 Refund

Refund conditions, proof requirements, and timing.

8. Liability

General exclusion, exceptions, and conditions for liability.

9. Contact

10. Data Protection

Personal data processing basis, link to privacy policy.

11. Legal Provisions

• 11.1 Choice of Law
• 11.2 Place of Performance
• 11.3 Jurisdiction
• 11.4 Dispute Resolution
• 11.5 Language

12. Additions and Amendments

Communication methods and objection procedure.

13. Gift Vouchers

• 13.1 Issuer
• 13.2 Purchase
• 13.3 Discount
• 13.4 Use
• 13.5 Eligibility
• 13.6 Credit
• 13.7 Liability
• 13.8 Fraud

14. Final Clause

Validity of remaining provisions, intent of economic replacement.

Cancellation Policy for Merchandising

As of: 15.02.2024

Right of Withdrawal for Consumers

Definition and exercise conditions, including timing and contact address.

Consequences of Withdrawal

Refund terms, deadlines, and return shipping policies.

Exclusion of the Right of Withdrawal

• Unsealed hygiene items
• Custom-made goods (e.g., custom jerseys)
• Opened audio/video/software packages

Cancellation policy for merchandising of the VfL Wolfsburg-Fußball GmbH (version dated 03.05.2024)

Right of withdrawal for consumers

Consumers have a statutory right of withdrawal. A consumer is any natural person who concludes a legal transaction for purposes that cannot be predominantly attributed to ei-ther their commercial or independent professional activity.

Right of withdrawal

You have the right to cancel this contract within fourteen days without giving any reasons. The cancellation period is fourteen days from the day on which you or a third party named by you who is not the carrier took possession of the goods. In order to exercise your right of withdrawal, you must inform us of your decision to with-draw from this contract using the following contact methods by means of a clear and writ-ten statement (e.g. a letter sent by post, fax or email):

VfL Wolfsburg-Fußball GmbH 
Merchandising 
In den Allerwiesen 1a 
38446 Wolfsburg 

USt.ID: DE213017468 

E-Mail: service@vfl-wolfsburg.de 

Phone: 0049 5361-8903-903 (There are provider-dependent costs for the German landline network) 
Fax: 0049 5361-8903-900 
Web: www.vfl-wolfsburg.de 

You can use the attached cancellation form, although this is not mandatory. You can also fill out and submit the cancellation form or another clear declaration electronically on our website www.woelfeshop.de at Widerrufsbelehrung (vfl-wolfsburg.de). If you make use of this option, we will immediately send you confirmation (e.g. by email) of receipt of such a revocation

To meet the cancellation period, it is sufficient that you send the notification of your exer-cise of the right of cancellation before the cancellation period has expired.

Consequences of revocation

If you cancel this contract, we will have to pay you all payments we have received from you, including delivery costs (except for additional costs resulting from you choosing a method of delivery other than the cheapest standard delivery offered by us have) to be repaid immediately and at the latest within fourteen days from the day on which we re-ceived notification of your cancellation of this contract. For this repayment we use the same payment method that you used for the original transaction, unless something differ-ent was expressly agreed with you; under no circumstances will you be charged any fees as a result of this repayment. We may refuse the refund until we have received the goods back or until you have provided evidence of having sent the goods back, whichever is the earliest. You must return or hand over the goods to us

VfL Wolfsburg-Fußball GmbH 
Merchandising 
In den Allerwiesen 1a 
38446 Wolfsburg 

immediately and in any case no later than fourteen days from the day on which you inform us of your cancellation of this contract. The deadline is met if you send the goods before the fourteen-day period has expired.

For orders delivered within Germany or the European Union, we bear the costs of returning the goods. For orders delivered outside the European Union, you will be responsible for the costs of returning the goods.

You are only liable for any loss in value of the goods if this loss in value is due to han-dling other than what is necessary to establish the nature, properties and functionality of the goods.

Exclusion of the right of withdrawal:

The reasons for exclusion in Section 312 g) Paragraph 2 of the German Civil Code (BGB) apply, which means that revocation, for example, is excluded:

- for contracts for the delivery of sealed goods that are not suitable for return for health or hygiene reasons if their seal has been removed after delivery;

- for contracts for the delivery of sealed goods that are not prefabricated and for the pro-duction of which an individual selection or determination by the consumer is decisive or which are clearly tailored to the personal needs of the consumer (e.g. jerseys with an indi-vidual flocking commissioned by you);

- for audio or video recordings or software delivered in a sealed package, provided the seal has been removed after delivery.